Refund Policy

If you receive the wrong product, a product arrives damaged or defective, or an issue is directly attributable to Al Abd Fragrances, a refund may be considered. Eligible issues must be reported within 2 days of delivery with the order number and clear photographs or video. Opened, sprayed, used, altered or damaged perfume products are not eligible for a refund due to hygiene and product-integrity considerations. Change-of-mind requests or dissatisfaction after trying a fragrance are also not eligible. Do not return an item before receiving approval. If a refund is approved, it will generally be processed through the original payment method or another agreed method. Refund timing may depend on the payment provider. Original shipping charges are generally non-refundable unless the issue was caused by an error attributable to Al Abd Fragrances.