Return & Exchange Policy

A return or exchange may be considered when the wrong product was sent, the product arrived damaged or defective, or the issue is otherwise attributable to Al Abd Fragrances. Eligible issues must be reported within 2 days of delivery with your order number and clear photographs or video. Perfumes and fragrance products must remain unopened and unused. Opened, sprayed, used, altered or damaged products are generally not eligible for return or exchange, including where the customer changes their mind or dislikes a fragrance after trying it. Please contact us and receive approval before sending anything back. Approved returns may be directed to: Al Abd Fragrances Hamdania Complex Pampore, Jammu & Kashmir – 190021, India This address is for approved returns only. Exchange depends on stock availability. Where an approved issue cannot be replaced, a refund may be processed according to the Refund Policy. Return-shipping arrangements will depend on the reason for the return.